Terms of Use
Article 1 (Purpose, etc.)
1. These Terms and Conditions apply to transactions when customers purchase products or services and to website browsing behavior on the website operated by TOSTO Co., Ltd. (hereinafter referred to as "the Company").
2. Matters not stipulated in these Terms and Conditions shall be governed by the Civil Code and other related laws and regulations.
3. When customers order products or services on the Company's website, it shall be deemed that they have agreed to these Terms and Conditions and other transaction terms and the personal information handling policy stated on the Company's website.
Article 2 (Formation of Contract)
1. When a customer orders a product or service on the Company's website, the order content shall be transmitted to the Company according to the order form, and an order shall be deemed to have been placed at the time the content reaches the Company. In such cases, the Company shall not be liable for any reason, including communication failures, if the order content does not reach the Company.
2. If a customer fails to transmit the necessary information according to the order form on the Company's website or transmits false information, the Company cannot accept the order.
3. A sales contract for the order content shall be formed when the Company confirms the order content and sends an order confirmation email to the customer.
4. If the Company cannot accept the customer's order due to unavoidable reasons such as discontinuation of production, unavailability of materials, or social conditions, an order refusal email will be sent. In such cases, the sales contract pertaining to the order content shall not be formed, and the Company shall not be liable for any damages incurred by the customer as a result.
5. Unlike the preceding paragraphs, if a special order is received, such as a large quantity of items, the Company may contact the customer individually. In such cases, the formation of the contract will be determined through individual consultation.
6. If incorrect information such as sales prices or stock status is displayed due to system malfunctions on this site, unauthorized access by third parties, or other unforeseen events, and a transaction occurs based on such information, the order may be canceled without prior notice to the customer.
7. In the case of the preceding paragraph, if payment has already been completed, appropriate measures such as a prompt refund will be taken.
8. Even if the customer places the same order again after the cancellation in accordance with paragraph 6, the Company may not be able to fulfill the customer's request depending on the stock status, etc.
Article 3 (Cancellation)
1. Customers may cancel their order at any time until the Company sends an order confirmation email. In this case, please contact us for cancellation by entering the order number through the inquiry form on our website or by phone.
2. After the Company sends an order confirmation email, customers shall not be able to cancel or return the order, or cancel by methods other than those stipulated in these Terms and Conditions or the transaction terms stated on the Company's website, or by methods other than those stipulated in the Civil Code.
Article 4 (Payment)
1. Customers shall settle payments by one of the following methods in accordance with the order confirmation email from the Company.
① Bank transfer (prepayment)
② Credit card
2. If a customer chooses method ① for payment in the preceding paragraph, they must complete the procedure to deposit the full amount of the payment and shipping fee to the designated transfer destination within one week after the Company sends the order confirmation email. The bank transfer fees incurred at that time shall be borne by the customer.
3. If payment from the customer cannot be confirmed within one week after the Company sends the order confirmation email, the Company will cancel the order without any further notice. In this case, the Company shall not be liable for any damages incurred by the customer.
Article 5 (Delivery)
1. The Company will ship the ordered products within one week after confirming payment from the customer.
2. If the Company is unable to ship the ordered products within the period specified in the preceding paragraph, the Company will contact the customer by email and provide an estimated shipping date.
3. In the case of the preceding paragraph, the customer may cancel the order only within one week after receiving notification of the estimated shipping date from the Company. In this case, please contact us for cancellation by entering the order number through the inquiry form or email on our website, or by phone.
4. If a cancellation request is received as per the preceding paragraph, the Company will refund the payment and shipping fees paid by the customer.
5. Ownership of the products shall be transferred to the customer at the time the Company hands over the ordered products to the delivery company, and thereafter, the Company shall not be liable for any damage, loss, or other issues with the products, regardless of the reason. Furthermore, the Company shall not be liable for any troubles related to delivery.
Article 6 (Exchange)
1. Customers may exchange purchased products for the same product (limited to the same color) of a different size.
2. Shipping costs for exchanges in the preceding paragraph shall be as follows:
(1) First exchange after purchase: Return shipping costs shall be borne by the customer.
(2) Second and subsequent exchanges after purchase: In addition to the return shipping costs, the shipping costs for the replacement product shall also be borne by the customer. In this case, the Company will ship the replacement product cash on delivery.
3. Exchanges under this Article are permitted only if the following conditions are met:
① Notification of desired exchange by phone or email within 7 days of arrival of the ordered product or exchanged product.
② The product is in an unused condition (excluding trying it on indoors).
③ All accessories, such as the shoe case, are included with the product.
4. The product to be exchanged must be returned to the Company in the same condition as purchased, within one week after the notification mentioned in item ① of the preceding paragraph. If returned after one week, the Company shall not be obligated to exchange it.
5. The replacement product will be shipped after the returned product arrives at the Company and its condition is confirmed.
6. Exchanges may not be accepted due to discontinuation of production or other reasons. In such cases, the returned product will be re-sent or treated as a return according to the customer's request. If treated as a return, the payment (including the equivalent of shipping costs borne by the Company at the time of purchase, if applicable) will be refunded.
7. In addition to the preceding paragraphs, if it is found that the returned product has been used, the exchange will not be accepted. In this case, the product will be re-sent to the customer cash on delivery.
Article 7 (Returns)
1. Customers may return products only within 7 days after the arrival of the ordered products.
2. The shipping costs for returns in the preceding paragraph shall be borne by the customer.
3. Returns under this Article are permitted only if the following conditions are met:
① Notification of desired return by phone or email within 7 days after the arrival of the ordered products.
② The product is in an unused condition (excluding trying it on indoors).
③ All accessories, such as the shoe case, are included with the product.
4. If a return under this Article is accepted, the Company will only refund the payment to the customer. The bank transfer fees in this case shall be borne by the customer.
5. Even if a customer returns a product without meeting the conditions of the third paragraph, the Company will not refund the payment or other charges. In such cases, if the customer requests reshipment of the product, the Company will reship the product returned by the customer via cash on delivery.
Article 8 (Returns of Defective Products, etc.)
1. Customers may return products or exchange them for the same product as ordered, only within 7 days after the arrival of the ordered products, due to initial defects or discrepancies with the order content.
2. In the case of the preceding paragraph, please contact us by phone or email within 7 days after the arrival of the ordered products to request a return and inform us of the nature of the defect, etc., and return the product via cash on delivery within one week of such notification.
3. If a return under this Article is accepted, the Company will refund the payment and shipping fees to the customer.
4. If a customer wishes to exchange the ordered product for the same product under this Article, the Company will deliver the same product to the customer at its own shipping expense.
5. If no initial defect or discrepancy with the order content is found in the product returned by the customer, the Company will not refund the payment and shipping fees or exchange it for the same product. In such cases, if the customer requests reshipment of the product, the Company will reship the product returned by the customer via cash on delivery.
Article 9 (Other Returns)
1. Even if a product purchased by a customer is returned to the Company for reasons other than those stipulated in these Terms and Conditions, the Company will not refund the payment or shipping fees.
2. In the case of the preceding paragraph, if the customer requests reshipment of the product, the Company will reship the returned product to the customer via cash on delivery.
Article 10 (Attribution of Intellectual Property Rights)
1. Customers shall not acquire any intellectual property rights regarding products or services purchased from the Company.
2. In the unlikely event that a customer develops new products, technologies, etc., based on products or services purchased from the Company and uses them for business, a compensation fee of at least five years' worth of the license fee determined by the Company shall be paid (if damages exceeding this amount are recognized, compensation for such damages will be claimed).
3. Customers (including those who only browse the Company's website) shall not use copyrighted works, other images, and information on the Company's website, except as permitted by the Copyright Act or related laws and regulations.
Article 11 (Dispute Resolution)
1. In transactions between the customer and the Company, if a problem arises that cannot be resolved by these Terms and Conditions or other transaction terms stated on the Company's website, the customer and the Company shall sincerely discuss and resolve it. The Company may entrust such discussions to its legal counsel.
2. In the event of judicial proceedings (litigation or mediation) concerning any dispute related to transactions between the customer and the Company on the Company's website or infringement of rights against the Company, the Nagoya District Court shall be the exclusive court of first instance.