REPAIR MENU

  • Insole replacement

    We will replace the insoles with new ones.

    1,650 yen (per pair)

  • Insoles & Full Sole Replacement

    Insoles and outsoles will be replaced with new ones.

    From ¥5,500 (both feet)

    *Heel tape replacement is also available for an additional fee.

  • Cleaning

    We will remove dirt and make scratches less noticeable.

    3,300 yen (per pair)

    *Please note that we may not be able to address deep scratches or stains, depending on the condition.

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【Regarding Products Not Eligible for Repair】

We regret to inform you that the following products are not eligible for our repair service:

・Jute Sandals / Urvec
・Flat Pumps Spur
・Lace up shoes / Espadrille

Steps Until Repair Completion

1. Repair Request

◎For email inquiries: Please use the dedicated repair form on this page.

◎For phone inquiries: Please call 0562-57-0208.

(Reception hours: Weekdays 11:00-16:00, Closed on weekends and public holidays)

2. Shipping of repaired item (shipping costs borne by customer)

Please send it in your own box to our Okayama factory (see below). After shipping, please notify us of the shipping company and tracking number (the number that allows you to track the package) by email or phone.

 

4-13-12 Kojima Uenochō, Kurashiki City, Okayama Prefecture 711-0907

TOSTO Okayama Factory

TEL: 086-441-2005

3. After inspection by our manufacturing staff, we will provide an estimate for repair costs and a delivery timeframe (within 3 business days).

We will send you a repair estimate via email. If you prefer to be contacted by phone, please let us know.

4. Repairs handled by our in-house domestic factory (1–2 months)

We carefully handle your shoes, and our skilled craftsmen will do their best to meet your requests.

5. Payment for repairs after notification of completion

You can choose to pay by credit card or bank transfer.

6. Return of repaired item (shipping costs borne by us)

We will ship your order within 3 business days after confirming your payment.

How to Request a Repair

Customers wishing to request a repair, please use the dedicated repair form on this page.

*We may contact you by phone, so please provide a phone number where you can be reached during the day.

Points to Note and Frequently Asked Questions

About Shipping Fees

The shipping cost when sending products to us will be borne by the customer.

We will bear the shipping cost when returning the product to the customer after repair.

Period from receipt to return

It takes about one to two months.

Payment method

Credit Card Payment

Bank Transfer (Please note that the customer is responsible for any bank transfer fees.)

Regarding Products Difficult to Repair

※Discontinued products have an application deadline, and we may not be able to accept requests for re-covering or repairs (replacements).

※Repairs may be performed using alternative materials.

※Re-covering and replacement fees are subject to change without notice. Thank you for your understanding.

※Depending on the type and location of damage, we may not be able to accept repairs. In such cases, we cannot refund shipping costs incurred when sending the item, so please be aware of this in advance.

※We may not be able to address stains, dirt, or scratches.